Authentication

How it handles authentication

• 01

  Questions they can answer

  Date of birth, postcode, the last four digits, the amount of the last payment. Checked against your records, not against a script.

• 02

  A code when it matters

  For anything that moves money or changes access, a one-time code to the number on file, read back on the same call.

• 03

  A record you can show

  Every check, pass or fail, on the call record. When someone asks how a caller was verified, the answer is a row, not a memory.

Where this runs

The same job, across the businesses we already build for.

• Healthcare Every patient call answered
• Consumer Booked while you work
• Finance Qualified before you meet
• Insurance Every claim, first call
• Real estate No listing enquiry missed
• Legal Intake that holds up
• Hotels Every line, every language
• Telecom Support past the queue
• Travel Every disruption answered
• Utilities Outage calls, absorbed
• Municipalities The line always answers

• 
  01

  Accounts

  Details changed and balances read back, with no hold music.

• 
  03

  Routing

  One sentence from the caller, and they land at the right desk.

• 
  04

  Billing

  Balances explained and cards taken, on the same call.

• 
  05

  Booking

  Slots written into the calendar your team actually opens.

• 
  06

  Orders

  Status, changes and returns, out of the system that knows.

• 
  07

  Troubleshooting

  It walks the fixes your team already knows.

• 
  08

  FAQ

  The forty-a-day questions, each handled in one sentence.