FAQ

How it handles faq

• 01

  Answers out of your documents

  Prices, hours, policies, what you do and do not take on. From your own material, so it says what you say.

• 02

  It says when it does not know

  An unanswered question becomes a message to a person. Inventing an answer is how a phone line loses a customer.

• 03

  You find out what gets asked

  Every question is logged. The ones asked forty times a week are the ones worth putting on your website.

Where this runs

The same job, across the businesses we already build for.

• Healthcare Every patient call answered
• Consumer Booked while you work
• Finance Qualified before you meet
• Insurance Every claim, first call
• Real estate No listing enquiry missed
• Legal Intake that holds up
• Hotels Every line, every language
• Telecom Support past the queue
• Travel Every disruption answered
• Utilities Outage calls, absorbed
• Municipalities The line always answers

• 
  01

  Accounts

  Details changed and balances read back, with no hold music.

• 
  02

  Authentication

  Callers prove who they are against your own records.

• 
  03

  Routing

  One sentence from the caller, and they land at the right desk.

• 
  04

  Billing

  Balances explained and cards taken, on the same call.

• 
  05

  Booking

  Slots written into the calendar your team actually opens.

• 
  06

  Orders

  Status, changes and returns, out of the system that knows.

• 
  07

  Troubleshooting

  It walks the fixes your team already knows.