Billing

How it handles billing

• 01

  The number and the reason

  What is owed, what it is made of, and why this month is different from last month.

• 02

  Payment on the call

  Card taken through your own payment provider. Card data goes to them, never through the agent, and never onto a recording.

• 03

  Plans, and the ones it cannot do

  It can set up an arrangement you have approved. A dispute, a refund or hardship goes to a person.

Where this runs

The same job, across the businesses we already build for.

• Healthcare Every patient call answered
• Consumer Booked while you work
• Finance Qualified before you meet
• Insurance Every claim, first call
• Real estate No listing enquiry missed
• Legal Intake that holds up
• Hotels Every line, every language
• Telecom Support past the queue
• Travel Every disruption answered
• Utilities Outage calls, absorbed
• Municipalities The line always answers

• 
  01

  Accounts

  Details changed and balances read back, with no hold music.

• 
  02

  Authentication

  Callers prove who they are against your own records.

• 
  03

  Routing

  One sentence from the caller, and they land at the right desk.

• 
  05

  Booking

  Slots written into the calendar your team actually opens.

• 
  06

  Orders

  Status, changes and returns, out of the system that knows.

• 
  07

  Troubleshooting

  It walks the fixes your team already knows.

• 
  08

  FAQ

  The forty-a-day questions, each handled in one sentence.